Support Center

Connecting A Receipt Printer (Star TSP 100) & Cash Drawer

Last Updated: Feb 11, 2017 01:24PM UTC
PLEASE NOTE: YOU NEED TO DOWNLOAD THE STAR TSP 100 DRIVER BEFORE CONNECTING THE RECEIPT PRINTER TO YOUR COMPUTER. YOU CAN DOWNLOAD THIS DRIVER BY CLICKING HERE
 
  • Once you have installed the Star TSP driver, connect the power for the printer to the mains and then plug the USB cable from the receipt printer into a USB on the computer (on a tower P.C, connect to the USB's on the rear of the machine, not the front facing ones)
  • Your cash drawer connects to the RJ11 input on the back of the receipt printer. DO NOT try and plug your receipt printer into the P.C.
  • You will see windows installing the drivers it needs in order to work. You should see a symbol in the taskbar at the bottom of windows. Wait for this to fully install.
 
  • You will now need to access your Control Panel and select Devices & Printers.
  • You should now see the printer listed under the printers section. If it has a green tick by it (but you have an A4 printer that you use, then right click on the A4 printer and select 'Set as default printer'.


 
  •  Right click on the Star TSP100 printer and you will see a few options. Select Printing Preferences.


 
  •  When the Printing Preferences box opens, select Advanced...


 
  •  Next to Paper Size there is a drop down menu. Select 72mm x Receipt from this list and then press OK. Then click Apply.


 
  • Right click the TSP 100 printer again and this time select Printer Properties.


 
  •  Click the tab marked Device Settings.


 
  • Under  FRICTION, select 72mm x Receipt
  • Under Peripheral Unit Type select Cash Drawer
  • Under Peripheral Unit 1 select Document Top


 
  • Once you have set these three options, click Apply and then OK. Exit out of any windows that are open and open Salon Iris. 
  • In Salon Iris, go to Tools and then Options (or press Ctrl + O on your keyboard)


 
  • Select the Hardware Setup tab.


 
  •  Select Configure Receipt Printer.


 
  •  Select Use standard full-size Windows printer or USB receipt printer and then click Select.


 
  •  Select the Star TSP 100 from this list and click OK.


 
  • If you select Print Test Receipt followed by Print then a test receipt should print out and the cash drawer (if you have one) should open. 

Contact Us

  • Email Us
  • Call us on 0121 314 4402 (option 2) to speak to a member of our support team or email us at support@saloniris.co.uk (Support plan & Subscription customers only)
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